Return conditions

Return of faulty items

If you receive a faulty or damaged item, you can return it to us within 14 days of receiving the goods. Please contact our customer service before returning the item to discuss how to proceed.

This is how you proceed:

  • Contact
    Please contact our customer service at:

    Please state your order number and a brief description of the defect.

  • Return
    After consultation, please return the item to the following address: Like a Tree, Rijks B.V., Arie Rijks, Weenderstraat 41, 9541 TA Vlagtwedde, The Netherlands. Use suitable packaging to prevent damage during transportation.
  • What can you give back?
    Your purchase is subject to a statutory warranty. This means that you can reasonably assess whether the product meets your requirements by, for example, opening the top of the packaging properly and feeling the fabric (without completely removing the item from the packaging). However, you are liable for any reduction in value of the items as a result of use that goes beyond what is necessary to determine the nature, characteristics and functioning of the items.
    Please note: We check every return, in a number of cases we cannot (fully) credit the purchase amount:

    • Articles that – have been received for more than 30 days
    • Used, damaged, incomplete items (unless there is a manufacturing defect)
    • Missing or damaged packaging

    Conditions

    • The product is unused and undamaged.
    • Returns can be made up to 14 days after purchase without giving reasons.
    • Add the purchase invoice and/or email communication to the items
  • Refund or replacement delivery
    After receipt and inspection of the returned item, we offer you the choice of a replacement delivery or a refund of the purchase price.

Notes:

  • We will bear the cost of returning faulty items.
  • Please keep the shipping receipt until the refund or replacement has been completed.
  • This right of return does not affect your statutory rights.

If you have any further questions, please do not hesitate to contact us.